Privacy Policy

Canyon View Cares Veterinary Hospital respects the privacy of its customers and visitors. Canyon View Cares Veterinary Hospital collects and stores only the information provided by you via our online forms; including but not limited to your name, company name, address, phone number, email address, and any comments or questions you may include in your contact with us.

This information is used by Canyon View Cares Veterinary Hospital to provide information and service offerings tailored to your specific needs. Your information will be treated confidentially and will never be sold or transferred to any third party. Canyon View Cares Veterinary Hospital does not rent, sell, or share personal information about you with other people or companies except when we have your permission, or unless Canyon View Cares Veterinary Hospital is acquired by or merged with another company. In this event, Canyon View Cares Veterinary Hospital will notify you before information about you is transferred and becomes subject to a different privacy policy.

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
Canyon View Cares Veterinary Hospital may update this policy. We will notify you about any significant policy changes by sending a notice to the primary email address you provided, or by placing a prominent notice on our site.

Introduction

Welcome to Canyon View Cares Veterinary Hospital (“Company,” “we,” “our,” “us”). We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services. This Privacy Policy complies with the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).

By accessing our website or using our services, you acknowledge and agree to the terms of this Privacy Policy.

Information Collection and Use

We collect various types of information to provide and improve our services, including but not limited to:

Personal Information:

Name, email address, phone number, and other contact details.
Account credentials (such as usernames and passwords when applicable).
Payment details for service transactions.

Non-Personal Information:

Browser type, device information, and website usage statistics.
Cookies, tracking technologies, and analytics data.

How We Use Your Information:

We process the collected information for the following purposes:

Provide, operate, and maintain our services.
Process transactions and send transaction confirmations.
Improve our website and customer experience.
Respond to inquiries, support requests, and customer service needs.
Ensure compliance with legal obligations and protect against fraud.
Personalize user experiences and enhance website functionality.

Legal Bases for Processing Personal Information (GDPR Compliance)

Under the GDPR, we process your personal data under the following lawful bases:

Consent: When you provide consent to process your personal data for a specific purpose.
Contractual Obligation: When processing is necessary for fulfilling a contract with you.
Legal Obligation: When processing is required to comply with legal regulations.
Legitimate Interests: When processing is necessary for our legitimate business interests and does not override your data protection rights.

Your Rights (GDPR & CCPA Compliance)

Under the GDPR and CCPA, you have the following rights regarding your personal information:

For GDPR:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct inaccurate or incomplete information.
Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data.
Right to Restrict Processing: You can request limited processing under certain circumstances.
Right to Data Portability: You can request to receive your data in a structured, commonly used format.
Right to Object: You can object to the processing of your data for marketing or other legitimate interests.
Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

For CCPA:

Right to Know: You can request information on the categories and specific pieces of personal data we have collected.
Right to Delete: You can request the deletion of your personal information.
Right to Opt-Out of Sale: We do not sell personal information. If this changes, you have the right to opt out.
Right to Non-Discrimination: Exercising your rights will not result in discrimination or denial of services.

To exercise these rights, please contact us at (435) 734-2900 .

Information Disclosure

We do not disclose your personal information for marketing or promotional purposes.

We may disclose information in the following circumstances:

Service Providers: We may disclose personal information to entities assisting us with customer support, payment processing, or other business operations.
Legal Requirements: We may disclose personal information if required by law, legal process, or government request.
Business Transfers: If our company is involved in a merger, acquisition, or sale, your information may be transferred as part of that transaction.

Mobile Information

We adhere to strict privacy guidelines regarding mobile information:

No mobile information will be disclosed for marketing or promotional purposes.
Information disclosed is strictly for support services such as customer service.
Text messaging originator opt-in data and consent will not be disclosed.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Once personal data is no longer needed, we securely delete or anonymize it.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these external sites.

Children’s Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from minors. If we learn that a minor has provided us with personal information, we will take steps to delete such data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of these changes.